There’s an assumption that dental practices, like grocery stores, are immune to recessions. After all, people need to eat. And they still need to take care of basic health issues.

Yet a landmark study published in the Journal of the American Dental Association confirmed what dental professionals who have been through economic downturns already know: patients put off dental appointments and oral care treatments in recessionary times.

An analysis of dental visits in the US between 2003 and 2015 by Albert Guay and Andrew Blatz revealed a noticeable decline in dentist visits during the Great Recession (December 2007- June 2009). Only 38.4% of the American population during this time visited a dentist, a remarkable decline. Visits to orthodontists among working adults aged 19+ dropped from 1.1% in 2008 to 0.7% in 2010 as the recession was ending.

With rumblings of a possible downturn on the horizon, the question is, what can dentists and orthodontists do to recession-proof their business?

Marketing is one area where there are strategic opportunities to set a practice up to succeed… through good times and bad.

We spoke with Dan Bergeron, President of Everbrave Branding Group. As an authority on dental marketing, Dan shares four suggestions for dental practice owners.

1. Focus on improving your web content so you rank higher in online search.

“In today’s digital age, no matter your business, you can be sure that your target customers will be doing their research online.”

According to Bergeron, a recession is an excellent time to pursue low-cost/ high-return strategies that increase your odds of being found online.

He shares a few easy wins that will improve your content – and help increase your website’s search rankings.

a. Expand your web page content:

Does your website have pages with just a paragraph of text? Did you know that web pages rank higher when they have more information than less?

The more educational information and helpful advice you share, the more Google will consider you a subject authority, which helps improve your Google ranking,” Bergeron says. It’s also important to avoid reusing or copying content from other sources. Website content should be uniquely written for your website, or at a minimum, edited to be in your brand’s tone of voice. 

Dan’s Pro Tip: “I recommend web pages have a minimum word count of 500+ words. Break longer text into shorter, easily digestible sections.

b. Add a Q&A section to your website:

When people use search engines, they’re seeking answers to their questions. Q&A sections are a smart way to draw traffic to your website. If you can provide the solutions, you’ll increase the chances of coming up in their search queries.

c. Keep new content coming:

Search engines reward sites that regularly post new information. Blogs provide a great way to achieve this. There are endless topics to choose from (like an article answering FAQs). Just be sure to keep it simple for patients to understand.

Want more tips for marketing your office? Download the free guide to learn more tips for helping with your online presence.

2. Encourage patients to post online reviews.

“For years, the bulk of new business has come from patient referrals. But today, people aren’t simply asking friends and neighbors. They’re seeking recommendations from credible sources like Google Reviews,” Bergeron reveals.

“The more patients you can convince to give you a glowing review on these platforms, the better. Many of your best patients will be glad to share their positive experiences. If you want to show appreciation and encourage patients to participate, you might consider giving a small incentive… like a $5 coffee gift card.”

3. Invest in memorable patient experiences that set your practice apart.

“Whether it’s a vacation or visit to the mall, people are looking for experiences,” Bergeron says. “Businesses that do things to set themselves apart tend to thrive.”

In the dental world, he gives the example of pediatric practices that invest in creating cool, interactive spaces that put smiles on the faces of young patients.

“A lobby that creates an immersive underwater world with mermaids, pirates, and sea creatures really stands out and gets talked about. They’re good for business and a fantastic way to put patients at ease. Nowadays, we’re even seeing this approach extend into adult practices as well.”

While this approach involves a more considerable investment, Bergeron says it can provide invaluable exposure and measurable ROI. This is most often realized through a higher rate of patient referrals as well as improved retention.

While investing in a renovation may seem like a good idea when the economy is booming, Bergeron points out that when the market cools, construction costs tend to go down – contractors have less demand for their work, and materials drop in prices, making a recession is a good time to renovate and build.

“If you have available capital, a downturn is a good time to invest in the future.”

4. Turn down the pressure and focus on prevention vs. treatment.

As a dentist, you’ve worked hard to build relationships with your patients. But according to Bergeron, dentists and orthodontists should show empathy and understanding in uncertain economic times.

“People are anxious. Money is tight. If a patient feels unduly pressured into a treatment that an insurer doesn’t cover, you may risk scaring them off,” Bergeron says.

Instead, Bergeron recommends turning the conversation toward prevention strategies and sharing tips to stop the problem from getting worse.

“It shows patients that their health is your top priority and that you understand their reality. Consider it an investment in your long-term relationship – and a recession-smart business strategy for your dental practice.”

Recession-proofing a dental business involves regular brushing!

Bergeron says that recession-proofing a dental practice through enhanced marketing efforts doesn’t start with the first forecast of an economic downturn. It requires a consistent and persistent effort at every stage of your patient relationship.

“The more work you put into growing and delighting your patient base, the harder it will be for them to leave you. And the better shape you’ll be in to weather a financial storm.”

Check out these related resources for improving your marketing efforts:

Why You Should Have a Blog on Your Dental Website

How to Get Online Reviews for Your Dental Office

The Importance of a Website for Promoting Your Dental Practice

Contact Imagination Design Studios (IDS) to get started transforming your office from a mundane to magical patient experience.

Want more tips for marketing your office? Download the free guide to learn more tips for helping with your online presence.

Wow, that year went by quickly. It’s hard to believe that 2023 is here. A new year means it’s time to start setting your marketing priorities and building out your marketing budget. But what are those with an ear-to-the-ground saying about developing a dental practice marketing budget for 2023?

Growth-driven dentists should maintain or boost marketing budgets in 2023.

In a recent article in Dentistry Today Xaña Winans, CEO and founder of Golden Proportions Marketing, suggested pressure on household budgets may result in reduced demand for elective procedures.

Yet her advice is to maintain marketing budgets and double down on ensuring patients come in for routine and restorative care. She says this will put you at an advantage – particularly if your competitors ignore this approach and instead reduce their marketing dollars.

Where are marketers investing in 2023?

Neil Patel, best-selling author and head of NP Digital, surveyed 8,032 marketers to see where they are spending their money and why. His data backs what Winans is advocating.

Here is a high-level look at some of Patel’s findings along with our take on the relevance to dental practices.

68% of marketers surveyed plan to increase their SEO budget.

Why: Patel says search engine optimization provides higher ROI than paid advertising, but does take longer to see results.

Our take: Smart thinking. More patients are searching for dentists online. The higher you rank on page 1 of search results, the more likely you are to be on their call list.

83% are increasing their content production budget.

Why: To create user content that can generate leads in multiple formats (video, print, etc.). Customers are using several channels. Marketers are following suit.

Additionally, many of those surveyed are investing in AI writing tools to help with content creation. You’re busy enough taking care of your patients, let platforms such as AISEO, Rytr, Jasper, or ChatGPT do the writing for you. AI is expected to play a larger role in marketing in general, allowing teams to create more content, faster.

Our take: Providing high-quality content that answers patient questions helps establish your domain authority. Which means you’ll rank higher in organic search. Content creation can be time-intensive but will pay off if strategically managed and well-written. Investing in AI writing tools can help reduce the workload, but AI can require serious editing and be quite simplistic.

56% will spend more on email marketing, while 38% will hold firm.

Why: Patel says increased expenditures likely account for the costs to manage growing databases, ensure privacy compliance and cover investments in email automation platforms. Those maintaining current spending are focusing on existing customers.

Our take: If inflation does lead patients to put off high-value elective procedures, it will be important to maximize checkup, hygiene, and restorative care visits. Email campaigns and automated reminders will be valuable for engaging existing customers. It can also be a valuable way to follow up with new prospects engaging with your website.

84% are increasing their community building budget.

Why: Marketers said they want to “feel in control of their destiny instead of being beholden to algorithms they can’t control.”

Our take: We strongly agree, especially for community-based dental practices. After years of being cooped up due to Covid-19, family-focused community events are returning in full force. As a dentist, sponsorships are a great opportunity to promote your local practice and show you’re engaged in the community you serve. It’s especially valuable if your dental practice’s brand and office space convey that same sense of fun and amusement.

59% will buy more Google ads, and 47% are boosting Bing.

Why: Marketers felt these channels provide high ROI compared to others.

Our take: This is a proven strategy to rank at the top of a localized search (eg. Best dentist near (your community). However, costs can add up. Keep a close eye on revenue that can be directly attributed to your ad-spend using the Google ads goal tracking features or other systems like HubSpot that tie ad-spend to revenue.

Social spending is a toss-up.

Why: There were mixed findings in the survey. Respondents said their social spending will be static or drop on most social channels. Many marketers are reducing their social spend in response to Apple’s new privacy policy. The notable B2C exception is Tik Tok, where 84% plan to increase their presence.

Our take: Social is still a great way to reach patients (especially moms of pediatric patients), so take this one with a grain of salt. Target your social channels based on your customer demographics. If you can create quirky, engaging posts, TikTok may be worth exploring.

If you put focus on social media, video content has become increasingly popular in recent years, and is expected to continue to be an important marketing tool.

Look beyond the market experts and at your competition.

What are other dental practices in your area doing to market themselves? Understanding your competition can help you allocate your budget in a way that sets you apart. As we said before, some businesses pull back on marketing and reduce their spend during uneasy economic times, but that can make them fade into the background. This could be your chance to come out ahead.

To recap, social is hitting some road bumps but is still a wealth of opportunity. Email marketing and search engine optimization are expected to continue to be important for reaching and engaging with customers. Artificial intelligence is expected to play a larger role in marketing, allowing businesses to streamline their marketing efforts. Focusing on content marketing and providing valuable, informative content can help build trust and credibility with potential customers and is likely to remain a popular marketing strategy. And getting back out into the community, meeting people face to face and creating real connections, is going to lead the way as Covid continues to become less of a concern.

If you’re unsure, talk to a dental marketing specialist.

Putting together a marketing budget can be challenging, especially in an uncertain economy (to learn more, read: How to recession-proof your practice). The consensus among marketers is to invest rather than cut back. To ensure you get it right, work with an experienced dental marketing professional. Establish priorities and set S.M.A.R.T. goals (Specific, Measurable, Achievable, Realistic, and Time-Sensitive).

We hope 2023 is good for you and your practice.